Shipping policy

Shipping Policy

1. Processing of Orders

Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Once your order has been shipped, you will receive an email with shipping confirmation and, if applicable, a tracking code.

2. Countries We Deliver To

We currently deliver to:

Australia

If you cannot find your address at checkout, please contact us and we will be happy to assist you.

3. Shipping Costs

During certain promotions we may offer free shipping. If this applies, the terms and conditions will automatically appear at checkout.

4. Estimated Delivery Times

Once your order has been shipped:

Australia: usually 7–12 business days

Please note that these delivery times are estimates. Delivery times may vary due to high traffic, weather conditions, strikes, customs clearance, or carrier delays.

5. Carrier and Tracking

We ship our orders with trusted transport partners, such as Australia Post, DHL, UPS or other available carriers.

If the selected shipping method includes tracking, you will receive a tracking link or code via email as soon as your order has shipped.

6. Incorrect Address / Return to Sender

Please check your address details carefully before completing your order.

If an order is returned to us due to an incomplete or incorrect address, or if the package is not collected or refused, we may:

resend the order, subject to a new shipping fee; or
refund only the value of the product, excluding shipping costs, depending on the situation.

7. Delays, Lost or Damaged Shipments

If your order is delayed or the tracking information has not been updated for several days, please contact us and provide your order number.

If you receive a damaged package, please send pictures of both the packaging and the product within 48 hours of delivery so that we can assist you as quickly as possible.