Refund policy

Return and Refund Policy

We have a 30-day return policy. This means that you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unused or unworn, with tags still attached and in the original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us via info@vlesso.online

If your return is approved, we will send you a return label and instructions on how and where to send the package. Items sent back to us without a return request will not be accepted.

For questions about returns, you can always contact us via info@vlesso.online.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. We can then evaluate the issue and help you resolve it.

Exceptions / Non-returnable items

Certain types of goods cannot be returned, such as perishable goods, customized products, and personal care products.

We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Changes

The fastest way to get the item you want is to return the item you already have and, once the return has been approved, make a separate purchase of the new item.

Statutory right of withdrawal of 14 days within the EU

In addition to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason.

As above, the item must be in the same condition as when you received it, unused or unworn, with tags still attached and in the original packaging. You will also need a receipt or proof of purchase.